A Very Surprising Experience at McDonald’s

To be honest, when I first read the instructions of this assignment I thought it would be one of the most challenging things to do in a fast pace environment like McDonald’s. Why would McDonald’s care about such a special order especially in a city like New York? I was scared to place the order and get “killing” looks from the cashier and everybody else working there. To my surprise, this was the opposite of what really happened that day.
I walked in trying to memorize the exact order and all the specifications that were asked initially. I definitely hesitated at first and thought they would laugh at me and even refuse to prepare the order. In fact, the cashier almost laughed when I said that I needed exactly four pickles in my burger. But he was so gentle and he had no problem with the order at all, he did not even ask me to repeat it.
One of the things that first got my attention was the very first reaction of the cashier. Once I placed the special order, he went to the back of the kitchen and told the people in charge of the cooking about the special order himself. Then he came back to me and asked me if I wanted anything else. The reason why he went to tell about the order first is because he wanted the food to be cooking already while he finished with the rest of the transaction, like the payment. Also, I saw about two different teams working in the special order: one working in the hamburger with specifically 4 pickles and another guy working in the well-done French fries with no salt. This is definitely a great example of efficiency on how to save time on such an unusual thing like a special order. Plus this demonstrated how well organized the staff is and how encouraged they are for not wasting time not even with special orders like this.
The whole process did not take more than 8 minutes and I did time it. I was absolutely surprised about their effectiveness in preparing the order. I thought the most challenging part of the order would be the well-done French Fries with no salt. I thought they would have the French Fries all salted all the time by default; but apparently they do have separate fries that can be extra cooked for special occasions like this. The most admiring thing to me is that the fries were actually very well done!
One of the things I could not get done is the printed receipt with the specification of the four pickles on it. The cashier told me this could not get done, so I decided to take pictures when I got my hamburger. In the attached pictures you can actually see that they did put the exact four pickles. This was absolutely a surprise for me.
Finally, I really cannot think of any final recommendations for the staff working in McDonald’s. They absolutely surprised me with their kindness and effectiveness during the whole order. It did not take as long as I thought it would and the order was precisely as I asked for initially. I cannot stop saying how admire I was at the end.